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Lead Better Conversations—Start with Validation
Friday, September 12, 2025
As a manager, you’ll sometimes find yourself enforcing rules or decisions you don’t fully agree with. And when that happens, your team is going to look to you—not just for information, but for empathy.
One of the most powerful (and underused) tools in these moments is validation.
In the short video below, we walk through how to validate your team’s concerns—without minimizing their frustration or rushing to fix the problem. You’ll learn:
- Why validation ends in a period, not a “but”
- How to acknowledge concerns without undermining leadership
- Why this skill matters at work (and at home, too)
This is just one of many communication tools included in our Manager Toolkit—a practical, evidence-based resource to help leaders navigate real-world workplace challenges.
Meet Dr. Dayna, Ph.D.
Dr. Dayna Lee-Baggley is a Registered Psychologist with two decades of professional experience in clinical psychology, health psychology, and organizational psychology. She has extensive applied experience and research knowledge on burnout, psychological safety in the workplace, behaviour and organizational change, and wellness leadership. She is an internationally recognized expert in human behavior. She conducts innovative research at Dalhousie and Saint Mary’s University, with a distinguished track record of 55 peer-reviewed publications and over 140 scholarly presentations. She is the author of "Healthy Habits Suck: How to get off the couch and live a healthy life even if you don’t want to"
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